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Common Scams and Frauds

Telephone Scams

Telephone scammers try to steal your money or personal information. Scams may come through phone calls from real people, robocalls, or text messages. The callers often make false promises, such as opportunities to buy products, invest your money, or receive free product trials. They may also offer you money through free grants and lotteries. Some scammers may call with threats of jail or lawsuits if you don’t pay them. See types of scams

For more help in resolving consumer issues, you can report scams to Zambia Police on 991

How to Protect Yourself From Telephone Scams

Remember these tips to avoid being a victim of a telephone scam:


  • Be wary of callers claiming that you’ve won a prize or vacation package.
  • Hang up on suspicious phone calls.
  • Be cautious of caller ID. Scammers can change the phone number that shows up on your caller ID screen. This is called “spoofing.”
  • Independently research business opportunities, charities, or travel packages being offered by the caller.


  • Don’t give in to pressure to take immediate action.
  • Don’t say anything if a caller starts the call asking, “Can you hear me?” This is a common tactic for scammers to record you saying “yes.” Scammers record your “yes” response and use it as proof that you agreed to a purchase or credit card charge.
  • Don’t provide your credit card number, bank account information, or other personal information to a caller.
  • Don’t send money if a caller tells you to wire money or pay with a prepaid debit card.

Banking Scams

Banking scams involve attempts to access your bank account. Some popular banking scams include:
  • Overpayment scams -  A scam artist sends you a counterfeit check. They tell you to deposit it in your bank account, and wire part of the money back to them. Since the check was fake, you’ll have to pay your bank the amount of the check, plus you’ll lose any money you wired.
  • Unsolicited check fraud - A scammer sends you a check for no reason. If you cash it, you may be authorizing the purchase of items or signing up for a loan you didn’t ask for.
  • Automatic withdrawals - A company sets up an automatic debit from your bank account, as part of a free trial or to collect lottery winnings.
  • Phishing - You receive an email message that asks you to verify your bank account or debit card number.

How to Protect Yourself

Remember these tips to avoid being a victim of a banking scam:


  • Be suspicious if you are told to wire a portion of funds from a check you received back to a company.
  • Be wary of lotteries or free trials that ask for your bank account number.
  • Verify the authenticity of a cashier’s check with the bank that it is drawn on before depositing a check.
  • When verifying a check or the issuer, use contact information on a bank’s website.


  • Don’t trust the appearance of checks or money orders. Scammers can make them look legitimate and official.
  • Don’t deposit checks or money orders from strangers or companies you don’t have a relationship with.
  • Don’t wire money to people or companies you don’t know.
  • Don’t give your bank account number to someone who calls you, even for verification purposes.
  • Don’t click on links in an email to verify your bank account.
  • Don’t accept a check that includes an overpayment.

Charity Scams

Some scammers set up fake organizations, to take advantage of the public’s generosity. They especially take advantage of tragedies and disasters.

How to Protect Yourself

Follow these tips to help you detect common charity scam tactics:


  • Check out the charity with your provincial consumer protection office or the Better Business Bureau before you give.
  • Verify the name. Fake charities often choose names that are close to well established charities. 


  • Don’t give in to high pressure tactics such as urging you to donate immediately.
  • Don’t assume that you can get a tax deduction for donating to an organization.
  • Don’t send cash. Pay with a check or credit card.

Ticket Scams

Ticket selling scams happen when a scammer uses tickets as bait to steal your money. The scammer usually sells fake tickets  or you pay for a ticket, but never receive it. They are common when tickets for popular concerts, plays, and sporting events sell out. Scammers, including individuals and fake resale companies, take advantage of the situation by:
  • Charging prices much higher than the face value of a ticket
  • Creating counterfeit tickets with forged barcodes and logos of real ticket companies
  • Selling duplicates of a legitimate ticket and emailing it to several buyers.
  • Pretending to sell tickets online to steal your credit card information

How to protect yourself

Learn what you can do to avoid becoming a victim:


  • Buy tickets at the venue box office.
  • Buy tickets from authorized brokers and third party sellers, with verified contact information.
  • Look for red flags in the ticket offer. If the offer has imperfect English or unusual phrases, the offer could be a scam. 
  • Verify that the seller has a real physical addresses and phone numbers. Scammers often post fake addresses, PO Box, or no address on their websites.
  • Check the actual web address of the resale ticket seller. Some scammers create phony websites that closely resemble authentic ticket company websites.
  • Search for negative reviews about the seller. Use the seller’s name, email address, and phone number, along with the words “fraud,” “scams,” and “fake tickets” for your online search.
  • Verify the details on the ticket. Check the date and the time printed on the tickets. Make sure the section and seat numbers actually exist at the venue.
  • Have the seller meet you in person in a public place for the ticket exchange.
  • Ask the seller for proof that they bought the tickets, if you are buying from an individual.
  • Use a credit card to pay third party sellers. Your credit card offers protections, if you need to dispute a charge.
  • Check for complaints against a ticket seller with your state’s consumer protection agency.


  • Don’t wire transfer money to pay for tickets.  
  • Don’t trust sellers who want you to pay with a prepaid money card.
  • Don’t meet an individual ticket seller alone or in a low-traffic area.
  • Don’t automatically trust online search results for ticket sellers. Search results can include paid ads, sellers that charge high fees, and scams.

Lottery and Sweepstakes Scams

Prize scammers try to get your money or personal information through fake lotteries, sweepstakes, or other contests. Many claim that you’ve won a prize but must pay a fee to collect it. Others require you to provide personal information to enter a “contest.” These scams may reach you by postal mail, email, phone call, robocall, or text message.

How to Protect Yourself

Remember these tips to avoid being a victim of a lottery or sweepstakes scam:


  • Check the postage on a mailed prize notice. If it was sent bulk rate, it’s probably a scam.
  • Ask yourself if you entered a particular contest. If you don’t remember entering it,  the prize notice is likely a fake.
  • Some scammers use the names of organizations that run real sweepstakes. Research the company's contact information. Contact them to verify if the prize is legitimate.
  • Report spam text messages to your mobile carrier, then delete them.
  • Hang up on suspicious calls.


  • Don’t pay a fee, taxes, or shipping charges to receive a prize.
  • Don’t wire money to, or deposit a check from, any organization claiming to run a sweepstakes or lottery.
  • Don’t provide your credit card number or bank account information to receive a prize.
  • Don’t automatically believe anyone who says they’re from the government or an official-sounding organization.
  • Don’t reply to, or click on any links in, a spam text message.
  • Don’t attend a sales meeting to be eligible to win a prize.
  • Don’t give in to pressure to take immediate action.
  • Don’t believe anyone claiming to be from a foreign lottery or sweepstakes. It’s illegal to enter foreign contests like these.

Pyramid Schemes

Pyramid schemes are scams that need a constant flow of new participants to keep them going. They are marketed as multi-level marketing programs or other types of legitimate businesses. They use new recruits’ "investments" to pay “profits” to those participating longer.
Pyramid schemes collapse when they can't recruit enough new participants to pay earlier investors. These scams always fail—it’s mathematically guaranteed.

How to Protect Yourself

Keep these tips in mind to avoid falling for a pyramid scheme:


  • Be wary if you have to recruit more participants to increase your profit, or get your investment back.
  • Ask if the company sells non-tangible products and services rather than physical products.
  • Check out the business with the Better Business Bureau, your state attorney general, or state licensing agencies.
  • Ask to see financial statements audited by a certified public accountant (CPA). Find out if the company earns income from selling its products or services to customers, not to its sales team.
  • Be skeptical of success stories and testimonials of fantastic earnings.


  • Don’t invest until you’ve verified that the business is legitimate.
  • Don’t get involved in businesses that make you recruit new participants.
  • Don’t buy into franchises that promise big or quick profits.
  • Don’t invest in any “opportunity” bearing warning signs of a pyramid scheme.

Investment Scams

Investment scams prey on your hope to earn high returns on a regular basis, without financial risk. 

The SEC may forward your complaint to the investment company. It will request that the company reply to your complaint. The FTC will not research your individual case of investment fraud.

How to Protect Yourself

Remember these tips to avoid being a victim of an investment scam:


  • Research investment opportunities and investment professionals. Your provincial securities regulator and the Financial Industry Regulatory Authority offer information.
  • Learn where the investment and the investment professional have registered. It may be in your state or with other regulators.
  • Get all the details of an investment in writing, but still do your own research.
  • Ask questions about costs, timing, risks, and other issues.


  • Don’t give in to pressure to invest immediately.
  • Don’t be influenced by promises that seem too good to be true. These promises may include “guaranteed earnings” or “risk-free” investments.
  • Don’t invest in something just because the investment professional is nice, seems trustworthy, or has professional titles.
  • Don’t invest based on claims that other people, "just like you", have invested.
  • Don’t feel obligated to invest, even if the professional gave you a gift, lunch, or reduced their fees.

Census Related Fraud

The U.S. Census Bureau collects data about the people and economy of the United States. It collects personal and demographic information from people and businesses.
Some scam artists may pretend to be work for the Census Bureau. They'll try to collect your personal information to use for fraud or to steal your identity. These scam artists may send you letters that seem to come from the U.S. Census Bureau. Others may come to your home to collect information about you.

How to Protect Yourself

Follow these tips to ensure that your personal information stays safe:


  • Verify that the study is legitimate. Check the survey name on the Census Bureau's list of surveys.
  • If someone comes to your home and claims to be a census worker, verify that they work for the Census from CSO Zambia.
  • Look up the employee's name in the Census staff directory.
  • Ask to see their badge. A Census Bureau badge has a picture of the field agent, a Department of Commerce watermark, and an expiration date.
  • Follow these tips to help you spot census scams, so you don’t become a victim.


  • Don’t share your full Social Security number, bank or credit card account numbers, or your mother’s maiden name. The Census Bureau won't ask for this type of information.
  • Don't trust emails from claiming to be from the Census Bureau. This agency sends letters to invite individuals to take part in its surveys. If you get an email from the Census Bureau, it's probably a scam.
  • Don't trust caller ID.

Ponzi Schemes

Ponzi scheme is a type of investment fraud. It relies on money from new investors to pay “returns” to current investors. The scheme organizers need to attract new investors all the time and try to keep current investors from cashing out. When they can’t, the scheme collapses.

How to Protect Yourself From Ponzi Schemes

Keep these tips in mind to protect yourself from Ponzi schemes:


  • Be wary of any investment that regularly pays positive returns regardless of what the overall market is doing.
  • Avoid investments if you don’t understand them or can’t get complete information about them.
  • Be alert to account statement errors, which may be a sign of investment fraud.
  • Be suspicious if you don’t receive a payment or have difficulty cashing out.  


  • Don’t put your money in investments that promise big returns with little to no risk.
  • Don’t contribute to any investment that isn’t registered with the SEC or with state regulators.
  • Don’t get financially involved with any unlicensed investment professional or unregistered firm.

Government Grant Scams

Government grant scammers try to get your money by guaranteeing a free grant to help you pay for college, home repairs, or other expenses. They ask for your checking account information so they can “deposit the grant money into your account” or withdraw a “one-time processing fee.”
In reality, the government rarely grants money to individuals. It’s generally awarded to state and local governments, universities, and other organizations to pay for research and projects that benefit the public.

How to Protect Yourself

Remember these tips to avoid being a victim of a grant scam:


  • Be wary of advertisements and calls about free government grants. These are usually scams.
  • Register your phone number with the National Do Not Call Registry to reduce the number of telemarketing calls you receive.


  • Don’t give your bank account information to anyone you don’t know.
  • Don’t pay any money for a government grant.Government agencies don’t charge processing fees for grants they’ve awarded.
  • Don’t believe callers who claim they’re from an official-sounding government agency with news about a grant. Check out the name of the agency online or in the phone book—it may be fake.
  • Don’t assume a phone call is originating from the area code displayed on your caller ID. Some scam artists use technology to disguise their location and make it appear as if they’re calling from location A but they are actually from location B.
    Report all scam cases to Zambia police


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